Why my transaction still waiting for payment if i’ve already paid? : Rupeso

Why my transaction still waiting for payment if i’ve already paid? Print

Created by: Rupeso Support team

Modified on: Thu, 9 May, 2019 at 2:55 PM

There are several reasons this might be happening:

The transaction hasn't been included in a block. Cryptocurrencies aren't stable, so minor errors sometimes occur. If this happens we will either refund you your money or push the payment through if you can provide the hash (a tx ID) of your transaction.
In case you indicated or forgot to put the valid destination tag for XRP or the valid memo for Stellar, the transaction won't be processed automatically and you'll have to contact our support team in order for your transaction to be either pushed or refunded manually.
Other internal errors. Even our well-made system can experience lag or other internal issues. If you think this may be the case, please report it to support@rupeso.io

Rupeso is the author of this solution article.

Did you find it helpful? Yes No

Why my transaction still waiting for payment if i’ve already paid? Print