As a rule our transactions take 5-30 minutes to be processed. It your transaction takes longer, this could be due to a variety of factors, including:
Blockchain overload. There are many transactions waiting to go through, including yours.
This issue occurs on the Bitcoin and Bitcoin-based blockchains. Unfortunately, the only thing to do is wait. Rupeso has no control over a blockchain overload.
Coin updates. We may turn off some coins to update a client. This can take some time. You will get your money as soon as we turn it back on.
DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case the only thing to do is wait it out.